Registering a new account FAQ
New users will need to set up an account on the system before starting. To do this go to the ScholarOne homepage and click on 'Register here' under 'New User?' to the right of the page. It takes only a few minutes to complete the form; once done you will be able to access your account immediately.
I am trying to register my account and am getting a 'Marketing Flag' error. What do I do?
A Marketing Flag error occurs when you have not completed a required field. You are required to respond to the question that reads 'Do you wish to receive emails from the Royal Society of Chemistry about its related activities, products and services?', which can be found in the 'User ID & Password' section of the form, underneath the area where you can add keywords. Please select 'Yes' or 'No' from the dropdown menu.
I’ve forgotten my password, or need to change it, how can I do this?
If you have forgotten your password, go to the journal homepage and click the ‘Submit your article’ link. From this page, enter your account email address under 'Password Help', click ‘Go’ and your login details will be sent to you.
If you do not receive an email containing your login details, or your email address has changed, please contact the specific journal office.
What is your policy on data protection?
The Royal Society of Chemistry will use the information you supply for the provision and administration of its activities, products and services. It will treat the information you supply in the strictest confidence. There is more information on our Privacy & cookies page.
If you are still having trouble please contact our manuscript support team.
Submitting a review FAQ
You should submit your review through your ScholarOne account. You can access this by using the link in our invitation email or by logging in to your account.
I am not receiving many manuscripts for review or they are not in my subject area, how can I improve this?
Our editors use keywords to search for appropriate reviewers for manuscripts. If you are not receiving many requests, or are not being sent appropriate manuscripts for your expertise, then please review the keywords on your account. You can find these by logging in to your account and clicking the orange triangle by your name in the top left corner. Select the option 'User ID & Password' and a new page will load. There is a list of searchable keywords to choose from, or you may add your own terms in the boxes on the right hand side of the page. You can also add a brief explanation of your research interests in the 'Research Interests' box located underneath the keywords section.
I am very busy and need to take a period off from reviewing, how can I do this?
If you log in to your account and click the orange triangle by your name in the top left corner you will receive several account options. Select the option 'User ID & Password' and a new page will load. On this page there is a box for 'Unavailable Dates' where you can select a time frame during which we will not contact you to request your help in reviewing manuscripts.
I can’t access the manuscript or files I need are missing, what should I do?
Some files do not display in the PDF document provided for reviewers, usually these are movie files, files related to crystal data, or certain types of image files. First, check the supplementary files which can be accessed from the Files tab at the top of your score sheet. If the files you need are not there then please contact the office who will be able to request them and send them to you.
I can’t attach a file with my review, what should I do?
Some Royal Society of Chemistry journals do not allow you to attach files when you submit a review. If you want to submit a graphic, or use equations or symbols that do not display correctly in the online review form then please complete the rest of the form and send the file containing additional information to the editorial office via email.