Support


This page contains support guides, FAQ's and contact details to help answer any questions you may have about our online submission and peer review system.

For starters do you have pop-up blockers disabled? Your browser must enable pop-up blockers in order for the system to work fully.


"Pop-ups" must be enabled in order to use the online submission and peer review system

This help page describes how to set up your internet browser to avoid problems.

FAQ: Are there any online guides available?


Yes, there are online tutorials for authors and referees. They provide a quick overview helping you to get started. If you're still having problems after reading these guides please use our webform to contact our support team. 


Related Links

Link icon ScholarOne Author Guide
For Authors entering submissions through ScholarOne Manuscripts, there is a downloadable guide and relevant FAQs for all your training needs

Link icon ScholarOne Reviewer Guide
For Reviewers entering submissions through ScholarOne Manuscripts, there is a downloadable guide and relevant FAQs for all your training needs.


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FAQ: What should I do if I am a new author or referee?


 If you're a new author or referee you will need to register an account. To do this click on the "Register Here" link on the submission and peer review homepage. It will only take a few minutes to complete the details required and you will then be able to access your account immediately.


Related Links

Link icon Submit
Submit a manuscript to an RSC journal

Link icon Review
Review a manuscript for an RSC journal


External links will open in a new browser window



FAQ: What should I do if I forget my password or would like to change it?


Please use the "Forgotten Password" link on the submission and peer review homepage. Upon entering your email address, a message containing your personal log in details will be sent to you. Your email address must match the one we have on our records. Please contact us by email if you have any difficulties. 


FAQ: I've tried to login to the web submission and peer review system but am unable to access my account


If you are unable to login there are a couple of things you need to check: 

  • Did you type your password correctly? 
  • Are you already a user?
  • Have you forgotten your login details? Retrieve your login details using the forgotten password field on the login page. You will need to enter the email address that we have on record for you
  • If you require further assistance please contact journal staff who will be pleased to assist

FAQ: I have received an email purporting to be from your submission and peer review system but my email software flags it as a possible "phishing" scam?


If you have received an email from an RSC journal containing links to our system, but you are unsure if it is genuine, our editorial staff will be happy to assist with any queries. Alternatively you may contact staff from the journal home page. You may also log directly in to our submission and peer review system by clicking the link from any journal home page. If you do not know your login details, you must ask the system to send you a reset password link from the Password Help section. For security reasons, no RSC staff have access to user passwords.

FAQ: What is your Policy on Data Protection?


The RSC will use the information you supply for the provision and administration of its activities, products and services. It will treat the information you supply in the strictest confidence. The RSC does not disclose personal details to other organisations or people. Users can choose whether or not they wish to receive information about the activities, products and services of the RSC.


Manuscript Support (submission and peer review system)