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This course is designed to provide an understanding of why we create errors, how the human brain operates and learns and tools, techniques and approaches to solve human performance problems.
Suitability
The course is suitable for personnel seeking an understanding in the background to human errors and those seeking techniques to proactively target to design, implement and monitor human error programs within their businesses.
Learning Outcomes
By the end of the course you will be able to:
Understand what human error is
Understand why errors occur
Understand how we learn
Recognise Influencing factors that create human errors
Be aware of error situation traps
Understand the difference between errors and violations
Utilise basic tools to combat human error traps
Understand the principles to create an open culture
