SCOPE
The course is suitable for personnel seeking an understanding in the background to human errors and those seeking techniques to proactively target to design, implement and monitor human error programs within their businesses.The course is suitable for personnel seeking an understanding in the background to human errors and those seeking techniques to proactively target to design, implement and monitor human error programs within their businesses.This course is designed to provide an understanding of why we create errors, how the human brain operates and learns and tools, techniques and approaches to solve human performance problems.
SUITABILITY
The course is suitable for personnel seeking an understanding in the background to human errors and those seeking techniques to proactively target to design, implement and monitor human error programs within their businesses.
By the end of the course you will be able to:
- Understand what human error is
- Understand why errors occur
- Understand how we learn
- Recognise Influencing factors that create human errors
- Be aware of error situation traps
- Understand the difference between errors and violations
- Utilise basic tools to combat human error traps
- Understand the principles to create an open culture
- Gain knowledge to develop remedies and solutions
