How do I upload my branding?
To upload your institution's logo, please prepare it as a jpeg or gif of 150w x 30h pixels, and log in to your librarians' portal account.
Why can't I access my content?
If the portal seems to be running slow, or you see an error message, please try the following options first:
- use the 'back' button on the browser and complete the action again.
- press CRTL and F5
If you continue to have problems, please fill in our technical query submission form, describing the error.
Do we need separate librarians' portal accounts?
We recommend that each institution or organisation registers at least one librarians' portal account that can be shared. If your account is managed by a distributor or agent, they they can set up an account on your behalf.
Can I set up static URL links to the volume or latest issue of a journal or the RSC Highlights?
Unfortunately not; we advise that you use the URL lists, which include sustainable links that will help in future redirections and minimise broken links. You should be able to easily access volumes and latest issues from these pages.
How do I credit your RSS feeds?
We are happy for you to use material from our RSS feeds on your website, or anywhere else where it will be publicly accessible, as long as you follow the following conditions:
- Credit the originating web site with 'Reproduced by permission of The Royal Society of Chemistry' or use the Royal Society of Chemistry or Chemistry World logo as appropriate.
- Do not modify the text.
- Do not post the full text of items on a publicly accessible web site.
You must also agree to cease distribution of any of our content at any time if instructed to do so.
What happens if I have a technical query?
If you're having problems accessing one of your subscriptions, please fill in our technical query submission form.